Service Information

We offer services for dogs, cats, birds, small mammals, exotics, poultry and livestock.

  • Consultation
  • Drop-In Visits
  • Overnight Care
  • Around the Clock Care
  • Mid-Day Potty Break/Dog Walking Program
  • Pet Taxi

Services Pricing subject to travel distance (10 mile radius from our office included, $1.00 per mile additional)

Consultation

Free (Up to 30 Minutes)
If your pet is timid at the consultation, we may ask to do a trial run at no charge to you.
Additional client-requested meetings/trips will be billed at $20 for up to 30 minutes.

Drop-In Visits

30 Minutes: $25
1 Hour: $35
If a visit takes longer than the allotted time, it will be billed at $10 per additional 15 minutes.

Overnight Care

Starting at: $95
(10pm - 7am)
50% deposit required within 48 hours of booking.
Daytime visits will be billed at the Drop-In Visit rates.

Around the Clock Care

Starting at $200
18-hour care for your pets.
50% deposit required within 48 hours of booking.
Additional time will be billed at the Drop-In Visit rates.

Daily Visits

20 Minute Visit: $18
40 Minute Extended Visit: $30
(This is a recurring service that is billed bi-weekly. Minimum 20 minute visit.)
Minimum of three visits per week required. Up to 7 days a week.

Pet Taxi

$30 each way
We can taxi your pet to the vet, groomer, doggie daycare, etc. This also includes a walk for dogs on pickup or dropoff.

Taking your Pet(s) to the Vet

Starting at $45
(Up to one hour at Vet’s office)
Includes a potty break before travel, staying with your pet at the vet's office, communication with you during the vet visit, and another potty break upon returning home. Additional time at the vet’s office will be billed at $10 per 15 minutes.

Traveling

Around the Clock Care + Travel Costs
Automobile: $1.00/mile
Flight: Total of Air Fare
We will travel to most locations in the United States and care for your pets while you're away. You will be responsible for mileage or air fare, depending on which method of transportation is most sensible and economical. If we travel by air, a vehicle must be provided for us while you are away. Due to the nature of these engagements, we require that you book any traveling at least 90 days in advance. Availability for this service is extremely limited.

Calls to Poison Control

$75
(There are no free Animal Poison Control lines)
We encourage all clients to pet-proof their homes and keep any potentially harmful substances in a place not accessible to their pets. If, when we arrive for a pet care visit, we find that your pet has ingested a chemical or other substance which may be harmful, we will call the ASPCA Poison Control Line for immediate instructions on how to proceed.

Lock-Out Service

7 am – 9 pm: $30
9 pm – 7 am: $65

If you lose your keys or lock yourself out of your home or car, we will bring you our copy of your keys.

Home Security Checks

$18
(No pets present in house)
When you travel with your pets, we will bring in your mail, water the plants, alternate blinds and lights, check the water level in the pool, and make sure that everything is okay in and around your home while you’re away. We recommend allowing us to visit at least every other day while you’re away, to maintain the appearance of someone being home.

Shopping for Supplies

First Store: $20
Each additional store: $10
(Plus the cost of the purchased items)

EMERGENCIES ONLY - NOT BY REQUEST

Policies Read More

Service requests should be made at least 48 hours in advance of your first desired visit. We can often accommodate last-minute bookings, but there will be an additional $5 administration fee per visit.

For liability reasons, we will NOT participate in Shared Care engagements. Any service requested where a 3rd party assumes partial responsibility for the care of your pets would be considered Shared Care. (An example of this would be a situation where a neighbor handles the mid-day care of your pets while we provide the morning and nighttime care, or someone spending the night while we provide daytime care.) *Exceptions will be made on a case-by-case basis if there are family members, living in the household, that may be home.

We require at least 3 visits per day for households with dogs. If you have a doggy door, the minimum is 2 visits per day. Households with only cats, exotics, small mammals and/or birds are eligible for 1 visit per day. A minimum of 30-minutes is required on all visits. We will not accept a booking where we feel like there is not enough time to properly complete all tasks.

We do not set exact times for our visits unless your pet requires a time-critical medication (such as insulin). All visits will be scheduled and performed within a 2-hour time block, keeping your preferred time in mind. If you need to schedule a single visit at a specific time, we will try to accommodate those requests.

We do NOT accept handwritten notes for changes to your pet’s care. Please make sure that all of your pet information is correct and up to date in Time to Pet when requesting services. If additional notes are needed, we will only accept notes sent through the conversation, or emailed notes – which will be uploaded into your portal before starting services.

In inclement weather, we will not perform full dog walks. This is for the safety of your pet and the sitter. If your pet will only potty on a leash, we will take them out long enough for them to potty and then we will return inside for playtime (visit times will not be shortened). Please provide towels near the front door if you anticipate that it will be raining during our visits.

We require 2 keys to be provided at the consultation. If you need us to make the copies, there will be a $20 fee + the cost of the keys. Keys to your home must be kept on file with us. We will no longer utilize lock boxes. Even if we will be entering through an automatic garage door, we will need to have a key in case of a power outage. If you would like your key returned to you after the service is complete, we can mail it to you for an additional $10 fee. If you are moving or being deployed out of the area, we will destroy your key.

Please leave ample cleaning supplies, extra paper towels, and trash bags when going away. We do carry a small cleaning and first aid kit in our cars, but our supplies are limited and we prefer to use the cleaners that you and your pets are comfortable with. If we have to purchase supplies to complete your service properly, you will be billed for the items + the appropriate service fee.

If you would like to meet additional sitters on our staff that may care for your pets, please let us know as soon as possible and we will schedule it, free of charge, with that sitter. We cannot always accommodate last-minute requests for meetings.

Always send a message through Time to Pet when you leave and return home. If we can’t get in touch with you, we will continue to care for your pets until we have made contact with you. We will try to contact you through 3 methods – Time to Pet, text, and phone. There will be an additional charge of $10 for any additional, unscheduled visits in addition to the regular service fee. If we arrive for an additional visit and you are home, you will be charged double the regular service fee for the unnecessary trip.

We prohibit the use of cameras or sound recording devices in bathrooms, or primary areas of the home utilized by our staff members during Overnight or Around the Clock Care sits. If Pet Sitter(s) find there are undisclosed cameras in these locations, or during these specific services, we will terminate service immediately. You are welcome to use these devices during any of our other services. At Home Comforts Pet Sitting and Staff do NOT authorize any images or sound to be published.

The main office phone line is open from 9a-4p, Monday – Friday. We are happy to talk anytime, but outside of our office hours, phone calls need to be scheduled.

For questions and updates while you travel, please send us a message through Time to Pet and we will respond as quickly as possible. Sitters will not respond to phone calls or text messages. If you respond outside of your sitter’s scheduled hours, they will reply to them at the start of their next shift. If you have an emergency while traveling, contact the after-hours number (850.621.3840) or send a PRIVATE message to the office through Time to Pet. This line is monitored during all waking hours.

We reserve the right to refuse service to anyone at any time. Additionally, if we feel our safety is in question, we will terminate services and medically board your pet at a location of your choosing.

Not often, but from time to time, an emergency situation can arise while your home and pets are in our care. Our first responsibility will always be to the safety of your pets. Additional fees will apply for transporting your pet to the Veterinarian, calls to Poison Control or additional time spent at your home to arrange for or wait for professional services such as plumbers or electricians and to assist with clean up. Every effort will be made to contact you for instructions, however, if your pets or home are in danger, we will first act to control or contain the situation and minimize danger or damage to your pets or home.

In addition to the regular rates, we charge an additional $10 fee per visit for the holidays listed below.
New Year’s Eve, New Year’s Day, Martin Luther King Day, Valentine’s Day, Presidents Day, Easter, Mother’s Day, Memorial Day, Father’s Day, Independence Day, Labor Day, Columbus Day, Halloween, Veteran’s Day (fee waived for veterans), Thanksgiving Day, Christmas Eve, Christmas Day

Requests that include any of the above holidays made with less than 14 days notice will incur a 50% additional fee on the entire booking.

Holiday Drop-In Visit Cancellations:
Visits, where a holiday is included in the booking, must be canceled no less than 14 days before the first scheduled visit or 75% of the total scheduled service fees will apply.

Holiday Overnight and Around the Clock Care Cancellations:
Sleepover services, where a holiday is included in the booking, must be canceled no less than 30 days before the first day of service or will result in forfeiture of deposit – this includes any Drop-In Visits that are paired with Overnight Care. If canceled within 30 days, a credit on your deposit will be issued towards your next service. We do not refund deposits.

Daily Visits: 
This program is designed to be an ongoing, recurring service. If you are staying home, please contact us before 9 AM on the day of service and we will confirm your cancellation with no charge. If we arrive at your house before you contact us to cancel, you will be charged for the full visit. A $9 cancellation fee may be applied if there are frequent cancellations; we build our day’s schedule around these visits.

Drop In Visits: 
Less than 48 hours notice: 75% of the total scheduled service fee will apply.
Less than 7 days notice: 50% of the total scheduled service fee will apply.

Overnight and Around the Clock Care: 
Cancellation with less than 14 days notice: Forfeiture of deposit – this includes any Drop-In Visits that are paired with Overnight Care. If canceled within 14 days, a credit on your deposit will be issued towards your next service. We do not refund deposits.

Early Returns:
No credits or refunds will be issued unless discussed and approved before the scheduled visits.

Please see our Holiday Service Policies for information on Holiday Cancellations.

Payment is required by the first day of service.
If cash/check payment is not left at the first visit we will send you a note to make your payment through Time To Pet. If you need to make payment arrangements, please let us know when you request services. If payment is not received by the end of the first day of service there will be an additional $50 charge. There will be an additional $20 charge that accrues for every 14 days that the invoice is left unpaid. Dishonored checks will incur a $30 service fee plus any charges made by the bank.

We accept the following as valid payment options:

Cash should be clearly marked AHC.

Checks should be made out to At Home Comforts.

Credit/debit cards will be invoiced prior to the first day of service.

PopMoney payments can be made to 850-774-3840 or payments@ahcpetsitting.com.

Please note we have done our best to ensure fair and comparable prices for the valuable and professional services we provide to you. Should you have any questions regarding our fees or policies, please feel free to discuss them with At Home Comforts Pet Sitting management.

Your Pet Care associate works hard to give the best service possible. If you would like to appreciate your associate with a gratuity, you may leave cash or you may add the amount to your check/credit payment and we will make sure they receive it and know it is from you.